💬 Chatbox – Real-Time Customer Conversations

The Chatbox feature in Ultimate SMS enables real-time, two-way messaging with your customers. It’s ideal for managing support, feedback, or ongoing conversations through your SMS platform.

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🛠️ Key Features

• Access all incoming and outgoing messages through the Chatbox panel.
• Send real-time replies directly from your customer portal.
• Supports two-way messaging via gateways that allow Inbound SMS or Webhooks.
• Use Templates for quicker replies.
• View full message history per contact to track conversations over time.

🔄 Inbound Messaging & Automation

• If your gateway supports Inbound or Two-Way SMS, you can enable automatic conversation tracking.
• Set up Webhook URLs to receive messages and trigger autoresponders or campaigns.
• Use Opt-Out Keywords like "STOP" to automatically update the user’s status in your system.

👥 Contact & Message Management

• Messages are organized by contact, making it easy to manage long conversations.
• Search for specific contacts or filter by Status
• View and export message history for compliance or analytics.

📱 Channel Support

The Chatbox supports multiple messaging types depending on your gateway:

• SMS
• WhatsApp
• MMS

📊 Analytics

• Monitor Response Time and Engagement per conversation.
• Use Filters to view activity by date, destination number, source number, or content.